At Reinvent AI Technology, we aim to provide you with high-quality tech services to meet your needs. We understand that there may be instances where you seek a refund. This refund policy outlines the terms and conditions for requesting and receiving a refund for services provided by Reinvent AI Technology. By using our services, you agree to abide by this policy.
We strive to maintain a clear and fair cancellation policy. Below, you will find the key conditions and guidelines for cancellations:
To request a cancellation, please get in touch with our billing department or your designated account manager. The cancellation request must receive departmental approval to be considered valid.
For a cancellation to be valid, the request must be made within 24 hours of placing the order and before the project execution commences.
Please be aware that our cancellation policy does not apply to services offered by third-party providers, including but not limited to hosting, web development, content creation, and similar services.
We offer refunds based on the following conditions:
Unsatisfactory Service: If you are not satisfied with the quality or results of the service provided, you may be eligible for a refund. You must first contact our customer support team to discuss the issues you've encountered.
Service Cancellation: If you wish to cancel a service before it has commenced, you may request a refund. Please note that cancellation fees or partial charges may apply, depending on the specific circumstances.
To initiate a refund request, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team by [email protected]. Provide detailed information about your request, including your order number, service description, and reasons for the refund.
b. Assessment: Our team will review your request and assess its eligibility for a refund based on our policy.
c. Approval or Denial: You will receive a response regarding the approval or denial of your refund request. If approved, we will proceed with the refund process.
If your refund request is approved:
Refund Method: We will process the refund using the same payment method you used for the original purchase. The refund will appear in your account within a reasonable period of time (5-7 business days).
We hope this revised policy offers clarity and transparency in our cancellation procedures. If you have any further questions or concerns, please do not hesitate to contact us.
Deductions: Refunds may be subject to deductions for any applicable cancellation fees, service fees, or partial charges based on the terms of the original agreement.
Please note that refunds will not be provided in the following situations:
Unauthorized Service Use: If we determine that the service was used in violation of our terms of service or for unauthorized purposes.
Completed Services: If you have already received and used the full service or part of the service, a refund may not be applicable.
If you have any questions, concerns, or would like to initiate a refund request, please reach out to our customer support team at [email protected]. We are committed to assisting you and resolving any issues promptly.
Reinvent AI Technology reserves the right to modify this refund policy at any time. Any changes to this policy will be communicated on our website. It is your responsibility to review the policy periodically to stay informed of updates.